Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern access to and use of CalliVisit, our visitor management software, websites, kiosks, APIs, messaging features, and related services (the “Service”). By creating an account, signing an order, or using the Service, you agree to these Terms.

If you use the Service on behalf of a company, you represent that you are authorised to bind that company, and “you” means that company (the “Customer”).

2. The Service

CalliVisit helps facilities manage visitors — including invites, check-in, host approvals, badges, occupancy views, notifications, and related records. Features may vary by plan and configuration.

We may update, improve, or discontinue features with reasonable notice where practical. We aim for high availability but do not guarantee uninterrupted or error-free operation.

3. Accounts and access

• You must provide accurate account information and keep credentials secure.
• You are responsible for activity under your organisation’s accounts and for assigning appropriate staff roles.
• You must promptly notify us of suspected unauthorised access at info@callivisit.com.
• We may suspend access for security risk, misuse, non-payment, or violation of these Terms.

4. Customer responsibilities

You are responsible for:

• Obtaining any notices, consents, and lawful bases required to collect and process visitor and staff personal data through the Service
• Ensuring WhatsApp / SMS recipients may lawfully be contacted for transactional visitor-management messages under Meta, carrier, and local rules
• The accuracy of visitor, staff, location, and configuration data you enter
• Your internal security policies for kiosks, badges, and on-site use
• Not using the Service for unlawful, abusive, or spam messaging, or to bypass Meta / WhatsApp policies

5. Messaging, WhatsApp, and third-party platforms

The Service may send transactional messages via WhatsApp Business Cloud API, SMS providers, email, and push notifications. Delivery depends on third parties (including Meta / WhatsApp and telecom networks) and on correct recipient numbers and template approvals.

Message allowances, top-up credits, and overage pricing (if any) are as described in your plan, order form, or in-product messaging settings. Unused monthly allowances and month-scoped credits generally do not carry over unless we expressly agree otherwise in writing.

Your use of Meta / WhatsApp features must comply with Meta’s Platform Terms, WhatsApp Business policies, and our Privacy Policy.

6. Customer content and data

You retain rights to data you submit to the Service (“Customer Data”), including visitor and staff records. You grant us a limited licence to host, process, and display Customer Data solely to provide and support the Service, improve security and reliability, and comply with law.

Our handling of personal data is described in the Privacy Policy. Data deletion requests may follow the Data Deletion Instructions.

7. Acceptable use

You must not:

• Probe, disrupt, or bypass security or access controls
• Reverse engineer the Service except where law allows
• Upload malware or infringing content
• Resell or white-label the Service without our written consent
• Use the Service to harass individuals or send unsolicited promotional messages
• Misrepresent your identity or your organisation

8. Fees and payment

Paid plans, message credits, and professional services are charged as set out in your order, invoice, or pricing page. Fees are generally non-refundable except where required by law or expressly agreed. Late amounts may result in suspension after notice.

9. Intellectual property

We and our licensors own CalliVisit, including software, branding, and documentation. These Terms do not transfer ownership to you. Feedback you provide may be used by us without obligation to you.

10. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only for performing under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MESSAGES WILL ALWAYS BE DELIVERED, OR THAT THE SERVICE WILL MEET EVERY SECURITY OR COMPLIANCE NEED OF YOUR FACILITY WITHOUT YOUR OWN POLICIES AND CONTROLS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE FEES PAID BY YOU TO US FOR THE SERVICE IN THAT PERIOD (OR INR 10,000 IF NO FEES WERE PAID).

Nothing in these Terms limits liability that cannot be limited under applicable law (for example fraud or personal injury caused by negligence where such limitation is prohibited).

13. Indemnity

You will defend and indemnify Callidora Technology Private Limited against claims arising from your Customer Data, your misuse of messaging channels, or your violation of these Terms or applicable law, except to the extent caused by our wilful misconduct.

14. Term and termination

These Terms continue while you use the Service. Either party may terminate for material breach if not cured within 30 days after written notice. We may terminate or suspend immediately for severe security or legal risk. Upon termination, your right to access the Service ends; sections that by nature should survive (including fees owed, IP, confidentiality, disclaimers, and liability limits) will survive.

15. Governing law

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply.

16. Changes

We may update these Terms by posting a revised version on this page and updating the effective date. Material changes for paying Customers will be communicated where practical. Continued use after the effective date constitutes acceptance, except where consent is required by law.

17. Contact

Callidora Technology Private Limited
Email: info@callivisit.com
Phone / WhatsApp: +91 99155 21444
Company: www.callidoratechnology.com